About Sherpa’s

 

mark secchia

Founded by American Mark Secchia, Sherpa’s has been serving hungry customers in China since 1999. Our phone operators are fluent in English and ready to help you. We deliver from hundreds of restaurants across Shanghai, Beijing, and Suzhou. Sherpa’s is China’s most experienced, friendly, and reliable food delivery service!

Operating Hours

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Sherpa’s is open every day from 10:30am-10.30pm. We only close for a brief period of time on Chinese New Year’s Eve. As the holiday approaches, we will list closing times on our blog and the news section of this website. While we are open from 10:30am to 10:30pm, some of our partner restaurants may have alternate opening times. You can see restaurant opening times on their online menu pages.

Delivery Fees

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Shanghai & Beijing: The delivery fee covers the first 3km and starts from 15rmb. Fees will increase by 5rmb for every additional 1km.

Suzhou: The delivery fee covers the first 3km and starts from 8rmb. Delivery fees will increase by 2rmb for every additional 500m.Just enter your city, street, or building name on the front page of our website to see the delivery fees for our partner restaurants. Please order from restaurants with the lowest possible delivery fee whenever possible. Higher delivery fees mean you are farther from the restaurant, so the delivery will take longer and food quality may suffer.

Delivery Times

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In the delivery zones closest to your address, food will be delivered to you, on average, in 45 minutes. However, if your order is very large or you live further from the restaurant (over 3km), delivery times will be longer. Orders may also take longer during bad weather and holidays.

Order Hotline

If you experience troubles with the website or are a self-proclaimed Luddite (as is Sherpa’s founder), you can also place your order by telephone.

Shanghai: 6209-6209

Beijing: 400-856-6209

Suzhou: 400-821-6209 All calls are recorded for customer service.

iOS App

Scan here to download!

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  1. hi there Mark,
    We use sherpas once a week and are big Japanese eaters but there is only one japanese restaurant for Jin Qiao area, maybe even pudong as far as i can see ie Haiku and their ordering times are restricted and late, not suitable for feeding children. Any chance of getting another one on the menu? Food for thought?
    Anna

    1. Any recommendations in the area? We have not been impressed in general with the Japanese offerings we have tried around there.
      Have you been to Riyo recently? Any good?

    1. Hi Louise,

      Our team is busy compiling the winners now – we’ll contact the winners via email and post the results right here on our blog.

  2. Hi Jari,

    Yes we can send a fapiao for your delivery. Remember to request one in the comments section of the Order Review page. If it is is for your company, don’t forget the company name.
    Some restaurants cannot send a fapiao with your order and if this is the case, Sherpa’s will provide one the following day.

    1. Ayesha,
      Unfortunately we cannot add Secret Recipe to Sherpa’s. A vast majority of their offerings are desserts and this is not suitable for delivery to our customers at this time.

  3. Hi,
    Today’s the second day the “live chat” on Sherpa’s homepage hasn’t been working. Yesterday I tried many many times during 3-4pm and it always had a “this webpage is unavailable” notice. Same goes for today, tried twice now, with and without VPN still has the same error message. Hope this can be fixed. Thank you

    1. Hi C,

      Can you please tell us what browser you are using and possibly send us a screenshot of the issue? With this info, we can follow up with IT to find the issue and implement a solution. Sorry for the inconvenience.

    1. Asif,

      Unfortunately, our Mo’ Stache Mo’ Cash contest is long over. We are now doing a ‘Play With Your Food’ Contest to win a new Macbook.

  4. Great service and the couriers are always very polite and friendly!!!

    We have been using Sherpa’s Shanghai for over three years now and just want to say thankyou for a great job. !!

    1. Thanks for your lovely comment Caroline. We’re so happy that you have stayed a loyal customer for so long.

  5. usually very happy. tonight, however, extremely disappointed. Our 3 person meal from bull city steak house was very expensive and very, very cold. Really cold. not even tepid. COLD.
    Expensive. COLD.
    Incredibly disappointed. We will not order from this restaurant again.

    1. We’re very sorry to hear about this, Colin! That sounds like a bad experience. Can you please us tell us your order number and time so we can look into this disappointing delivery?

  6. Hi,
    We are a New Zealand school party of 47 students travelling to Shanghai (from Beijing) on Thursday 21 April. We are wondering how we go about getting pizza delivered to us when we arrive in the evening?
    Thanks
    Barbara